FINAL NOTICE

ACTION

1. By an application dated 25 July 2019 (“the Application”), Unicorn Auto Services Limited
(“Unicorn”) applied under section 55A of the Act for Part 4A permission to carry on the
regulated activities of:

i. advice, investigation or representation in relation to a personal injury claim.

2. The Application is incomplete.

3. For the reasons listed below, the Authority has decided to refuse the Application.

SUMMARY OF REASONS

4. By its Warning Notice dated 12 January 2021, the Authority gave notice that it proposed
to refuse the Application and that Unicorn was entitled to make representations to the
Authority about that proposed action.

5. As no representations have been received by the Authority from Unicorn within the time
allowed by the Warning Notice, the default procedures in paragraph 2.3.2 of the
Authority’s Decision Procedure and Penalties Manual apply, permitting the Authority to
treat the matters referred to in its Warning Notice as undisputed and, accordingly, to give
a Decision Notice.

6. By its Decision Notice dated 18 February 2021, the Authority gave Unicorn notice that it
had decided to take the action described above.

7.
Unicorn had 28 days from the date the Decision Notice was given to refer the matter to
the Tribunal. No referral was made to the Tribunal within this period of time or to date.

8.
Under section 390(1) of the Act, the Authority, having decided to refuse the Application
and there having been no reference of that decision to the Tribunal, must give Unicorn
a Final Notice of its refusal.

9.
The Authority decided to refuse the Application and to give this Final Notice as Unicorn
has failed to provide the information required by the Authority and, in the absence of
the information sought, the Authority cannot ensure that Unicorn will satisfy, and
continue to satisfy, the threshold conditions set out in Schedule 6 of the Act.

10. Unicorn has failed to respond to four separate requests for the provision of information
considered by the Authority to be necessary to allow the Application to be determined.
The last request included a statement to the effect that Unicorn must contact the
Authority within 10 business days, or the Authority would recommend to the Authority’s
Regulatory Transactions Committee (“RTC”) that Unicorn receive a Warning Notice. No
response was received.

11. The Authority has therefore determined the Application based upon the information
received to date, in circumstances where its requests for information have not been met.
Having reviewed that information, the Authority cannot ensure that Unicorn satisfies, and
will continue to satisfy, the threshold conditions.

12. Authorised firms (and those seeking authorisation) are expected to engage with the
Authority in an open and cooperative way. The failure to provide the requested
information raises concerns that Unicorn would fail to do so if the Application were to be
granted.

13. The failure to provide the information raises concerns as to whether Unicorn:

a.
can be effectively supervised by the Authority as required by threshold condition
2C (Effective Supervision);

b.
has appropriate human resources, given Unicorn’s failure to provide the Authority
with the requested information as required by threshold condition 2D (Appropriate
Resources); and

c.
will conduct its business with integrity and in compliance with proper standards
as required by threshold condition 2E (Suitability).

DEFINITIONS

14. The definitions below are used in this Warning Notice.

“the Act” means the Financial Services and Markets Act 2000;

“the Application” means the application referred to in paragraph 1 above;

“the Authority” means the Financial Conduct Authority;

“the Decision Notice” means the decision notice dated 18 February 2021 given to Unicorn
by the Authority;

“the RDC” means the Authority’s Regulatory Decisions Committee;

“the RTC” means the Authority’s Regulatory Transactions Committee;

“SUP” means the Supervision section of the Authority’s handbook;

“SYSC” means the Senior Management Arrangements, Systems and Controls section of
the Authority’s handbook;

“the Tribunal” means the Upper Tribunal (Tax & Chancery Chamber);

“the Warning Notice” means the warning notice dated 12 January 2021 given to Unicorn
by the Authority.

FACTS AND MATTERS

15. The Application was received by the Authority on 25 July 2019.

16. Further information was requested from Unicorn under section 55U(5) of the Act.

17. On 18 November 2019, the Authority sent an email to Unicorn requesting that Unicorn
provide the following information in support of the Application by 3 December 2019:


a. Clarification on the permissions applied for;

b. A compliance monitoring document;

c. A staff organisational structure;

d. Confirmation of Unicorn's controllers and supporting documents (CV, information
on shares and voting power, ratings and public reports of other companies,
financial attachment and current professional activity);

e. Form A and Statement of Responsibilities;

f.
Clarification on whether Unicorn will refer consumers to a third party as their
website is not clear nor compliant with CMCOB; and

g. Clarification on Unicorn’s business model.


18. On 14 October 2020, the Authority attempted to call Unicorn using the telephone
number provided in the Application. The number appeared to be invalid.

19. On 14 October 2020, the Authority sent an email to Unicorn requesting that Unicorn
provide the outstanding information, namely the information requested at paragraph
17(a) to 17(g) above, by 21 October 2020. The Authority also asked Unicorn to provide
a valid contact number. Unicorn failed to respond.

20. On 22 October 2020, the Authority attempted to call Unicorn using the telephone
number provided in the Application. The number appeared to be invalid again.

21. On 22 October 2020, the Authority sent an email to Unicorn, noting the lack of a
response to its request on 14 October 2020 and requested the outstanding information
be provided to the Authority by 28 October 2020. Unicorn failed to respond.

22. On 29 October 2020, the Authority sent a letter by recorded delivery to Unicorn, as
well as by email, noting the lack of response to its requests and requested the

outstanding information be provided to the Authority by 12 November 2020. The
Authority informed Unicorn that a failure to provide the information would result in the
Application being determined based upon the information received to date and that this
might result in a recommendation to the RTC that it give Unicorn a Warning Notice
proposing to refuse the Application. Unicorn failed to respond.

23. On 12 November 2020, the Authority sent a letter by recorded delivery to Unicorn, as
well as by email, noting the lack of response to its requests and requested the
outstanding information be provided to the Authority by 26 November 2020. The
Authority informed Unicorn that a failure to provide the information would result in the
Application being determined based upon the information received to date and that this
might result in a recommendation to the RTC that it give Unicorn a Warning Notice
proposing to refuse the Application. Unicorn failed to respond.

24. To date, the Authority has not received the requested information.

IMPACT ON THRESHOLD CONDITIONS

25. The regulatory provisions relevant to this Final Notice are referred to in Annex A.

26. Unicorn failed to respond to four separate requests for the provision of information
considered by the Authority to be necessary to allow the Application to be determined.
The final request gave Unicorn 10 business days to respond, and included a statement
to the effect that Unicorn must contact the Authority, or the Authority would
recommend to the RTC that Unicorn receives a Warning Notice.

27. The Authority has therefore determined the Application based upon the information
received to date, in circumstances where its requests for information have not been
met. Having reviewed that information, the Authority cannot ensure that Unicorn
satisfies, and will continue to satisfy, the threshold conditions.

28. Authorised firms (and those seeking authorisation) are expected to engage with the
Authority in an open and cooperative way. The failure to provide the requested
information raises concerns that Unicorn would fail to do so if the Application were to
be granted.

29. The failure to provide the information raises concerns as to whether Unicorn:

a.
can be effectively supervised by the Authority as required by threshold condition
2C;

b.
has appropriate human resources, given Unicorn’s failure to provide the Authority
with the requested information as required by threshold condition 2D; and

c.
will conduct its business with integrity and in compliance with proper standards
as required by threshold condition 2E.

IMPORTANT NOTICES

30. This Final Notice is given under section 390(1) of the Act.

31. Sections 391(4), 391(6) and 391(7) of the Act apply to the publication of information
about the matter to which this Notice relates. Under those provisions, the Authority
must publish such information about the matter to which this Notice relates as the
Authority considers appropriate. The information may be published in such manner as

the Authority considers appropriate. However, the Authority may not publish
information if such publication would, in the opinion of the Authority, be unfair to you
or prejudicial to the interests of consumers or detrimental to the stability of the UK
financial system.

32. The Authority intends to publish such information about the matter to which this Final
Notice relates as it considers appropriate.

Authority contacts

33. For more information concerning this matter generally, contact Tina Archer, Manager,
Claims Management Department at the Authority (direct line: 020 7066 9188 / email:
tina.archer@fca.org.uk).

Nicolas Mears
on behalf of the Regulatory Transactions Committee

ANNEX A – REGULATORY PROVISIONS RELEVANT TO THIS FINAL NOTICE

1.
Section 55A(1) of the Act provides for an application for permission to carry on one or
more regulated activities to be made to the appropriate regulator. Section 55A(2) defines
the “appropriate regulator” for different applications.

2.
Section 55B(3) of the Act provides that, in giving or varying permission, imposing or
varying a requirement, or giving consent, under any provision of Part 4A of the Act, each
regulator must ensure that the person concerned will satisfy, and continue to satisfy, in
relation to all of the regulated activities for which the person has or will have permission,
the threshold conditions for which that regulator is responsible.

3.
The threshold conditions are set out in Schedule 6 of the Act. In brief, the threshold
conditions relate to:

(1)
Threshold condition 2B: Location of offices

(2)
Threshold condition 2C: Effective supervision

(3)
Threshold condition 2D: Appropriate resources

(4)
Threshold condition 2E: Suitability

(5)
Threshold condition 2F: Business model

Relevant provisions of the Authority’s Handbook

4.
In exercising its powers in relation to the granting of a Part 4A permission, the Authority
must have regard to guidance published in the Authority’s Handbook, including the part
entitled Threshold Conditions (“COND”). The main considerations in relation to the action
specified are set out below.

5.
COND 1.3.2G(2) states that, in relation to threshold conditions 2D to 2F, the Authority
will consider whether a firm is ready, willing and organised to comply on a continuing
basis with the requirements and standards under the regulatory system which will apply
to the firm if it is granted Part 4A permission.

6.
COND 1.3.3AG provides that, in determining the weight to be given to any relevant
matter, the Authority will consider its significance in relation to the regulated activities
for which the firm has, or will have, permission in the context of its ability to supervise
the firm adequately, having regard to the Authority’s statutory objectives. In this context,
a series of matters may be significant when taken together, even though each of them
in isolation might not give serious cause for concern.

7.
COND 1.3.3BG provides that, in determining whether the firm will satisfy, and continue
to satisfy, the Authority threshold conditions, the Authority will have regard to all relevant
matters, whether arising in the United Kingdom or elsewhere.

Threshold Condition 2C: Effective Supervision

8.
COND 2.3.3G states that, in assessing the threshold condition set out in paragraph 2C of
Schedule 6 to the Act, factors which the Authority will take into consideration include,
among other things, whether it is likely that the Authority will receive adequate
information from the firm to determine whether it is complying with the requirements
and standards under the regulatory system for which the Authority is responsible and to
identify and assess the impact on its statutory objectives; this will include consideration
of whether the firm is ready, willing and organised to comply with Principle 11 (Relations
with regulators) and the rules in SUP on the provision of information to the Authority.

Threshold condition 2D: Appropriate Resources

9.
COND 2.4.2G(2) states that the Authority will interpret the term 'appropriate' as meaning
sufficient in terms of quantity, quality and availability, and 'resources' as including all
financial resources (though only in the case of firms not carrying on, or seeking to carry
on, a PRA-regulated activity), non-financial resources and means of managing its
resources; for example, capital, provisions against liabilities, holdings of or access to cash
and other liquid assets, human resources and effective means by which to manage risks.

10. COND 2.4.2G(2A) provides that, ‘non-financial resources’ of the firm include human
resources it has available.

11. COND 2.4.2G(3) states that high level systems and control requirements are in SYSC.
The Authority will consider whether the firm is ready, willing and organised to comply
with these and other applicable systems and controls requirements when assessing if it
has appropriate non-financial resources for the purpose of the threshold conditions set
out in threshold condition 2D.

Threshold condition 2E: Suitability

12. COND 2.5.2G(2) states that the Authority will also take into consideration anything that
could influence a firm's continuing ability to satisfy the threshold conditions set out in
paragraphs 2E and 3D of Schedule 6 to the Act. Examples include the firm's position
within a UK or international group, information provided by overseas regulators about
the firm, and the firm's plans to seek to vary its Part 4A permission to carry on additional
regulated activities once it has been granted that permission.

13. COND 2.5.4G(2)(a) states that examples of the kind of general considerations to which
the Authority may have regard when assessing whether a firm will satisfy, and continue
to satisfy, threshold condition 2E include, but are not limited to, whether the firm can
demonstrate that it conducts, or will conduct, its business with integrity and in compliance
with proper standards.

14. COND 2.5.6G provides that examples of the kind of particular considerations to which the
Authority may have regard when assessing whether a firm will satisfy, and continue to
satisfy, this threshold condition include, but are not limited to, whether the firm has been
open and co-operative in all its dealings with the Authority and any other regulatory body
(see Principle 11 (Relations with regulators)) and is ready, willing and organised to
comply with the requirements and standards under the regulatory system (such as the
detailed requirements of SYSC and, in relation to a firm not carrying on, or seeking to
carry on, a PRA-regulated activity only, the Prudential Standards part of the Authority’s
Handbook) in addition to other legal, regulatory and professional obligations; the relevant
requirements and standards will depend on the circumstances of each case, including the
regulated activities which the firm has permission, or is seeking permission, to carry on.