On , the Financial Conduct Authority issued a warning regarding Aviva Plc / Aviva Bonds Plc / Aviva Investors / Aviva Investors & Pensions Ltd / Aviva Life & Pensions UK Limited (clone of FCA authorised firm)

In its notification, the FCA said "Fraudsters are using the details of firms we authorise to try to convince people that they work for a genuine, authorised firm. Find out more about this 'clone firm'.".

The FCA went on to note that

Almost all firms and individuals carrying out financial services activities in the UK have to be authorised or registered by us. This firm is not authorised or registered by us but has been targeting people in the UK, claiming to be an authorised firm.

This is what we call a 'clone firm'; and fraudsters usually use this tactic when contacting people out of the blue, so you should be especially wary if you have been cold called. They may use the name of the genuine firm, the 'firm reference number' (FRN) we have given the authorised firm or other details.

You can find out more about this scam tactic and how to protect yourself from clone firms.

Clone firm details

Fraudsters are using or giving out the following details as part of their tactics to scam people in the UK:

Aviva Plc / Aviva Bonds Plc / Aviva Investors / Aviva Investors & Pensions Ltd / Aviva Life & Pensions UK Limited (clone of FCA authorised firm)

Telephone: 0203 807 5156, 0800 802 1753, 0203 883 7504, 0800 464 7230, 0800 861 1650, 0207 112 7582, 0207 097 5932, 0203 769 8132, 0207 060 9546, 02081233197

Email: enquiry@retail-av.com,

complaints@retail-av.com,

k.ryan@aviva-inv.com,

c.mccall@aviva-inv.com,

client@client-av.com,

info@aviva-enq.com,

admin@avivamanagement.co.uk,

accounts@openmyaviva.com,

enquiries@avivabondoffering.com,

legal@aml-av.com,

client@retailclient-av.com,

accounts@avivalifepensions.co.uk,

info@avivalifepensions.com,

accounts@avivabondsplc.com,

bondsoffer@avivabondselect.com,

lewis.forbes@avivabondsplc.com,

richard.lake@avivabondsplc.com,

info@aviva-inv.com,

enquiry@private-av.com,

legal@documents-av.com,

registernow@registermyaviva.com,

accounts@aviva-lifeandpensions.com,

info@avivalifeandpensions-uk.com,

info@aviva-co.uk

Website: www.openmyaviva.com, www.avivapremiumbond.com, www.myavivapolicy.com, www.avivaonlineservices.com, investments.avivaukportal.com, www.aviva-lifeandpensions.com, aviva.myinvestment-portal.com, documents.aviva-co.uk

Be aware that scammers may give out other false details or mix these with some correct details of the registered firm. They may change contact details over time to new email addresses, telephone numbers or physical addresses.

FCA authorised firm details

This FCA authorised firm that fraudsters are claiming to work for has no association with the ‘clone firm’. It is authorised to offer, promote or sell services or products in the UK and its correct details are:

Firm Name: Aviva Investors UK Fund Services Limited

Firm Reference Number: 119310

Address: St. Helens

1 Undershaft

London, EC3P 3DQ, UNITED KINGDOM

Telephone: 4402078096000

Email: compliancecentral@avivainvestors.com

Website: www.avivainvestors.com


Firm Name: Aviva Investors Pensions Limited

Firm Reference Number: 110410

Address: 1 Undershaft

London, EC3P 3DQ, UNITED KINGDOM

Telephone: 4402078096000

Email: compliancecentral@avivainvestors.com

Website: https://www.avivainvestors.com


Funds cloned by this firm

Details of the genuine funds this clone firm has cloned.


See AVIVA INVESTORS FUNDS ICVC record on the FS Register


Name: AVIVA INVESTORS FUNDS ICVC


Fund status: Authorised




See AVIVA INVESTORS INVESTMENT FUNDS ICVC record on the FS Register


Name: AVIVA INVESTORS INVESTMENT FUNDS ICVC


Fund status: Authorised




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