Almost all firms and individuals carrying out financial services activities in the UK have to be authorised or registered by us. This firm is not authorised or registered by us but has been targeting people in the UK, claiming to be an authorised firm.

This is what we call a 'clone firm'; and fraudsters usually use this tactic when contacting people out of the blue, so you should be especially wary if you have been cold called. They may use the name of the genuine firm, the 'firm reference number' (FRN) we have given the authorised firm or other details.

You can find out more about this scam tactic and how to protect yourself from clone firms.

Clone firm details

Fraudsters are using or giving out the following details as part of their tactics to scam people in the UK:

PayPlan Advice (clone of FCA authorised firm)

Address: Kemp House, 160 City Road, London, UNITED KINGDOM, EC1V 2NX

Telephone: 33 0 133 0538

Email: info@payplan-advice.co.uk

Website: https://payplan-advice.co.uk/

Be aware that scammers may give out other false details or mix these with some correct details of the registered firm. They may change contact details over time to new email addresses, telephone numbers or physical addresses.

FCA authorised firm details

This FCA authorised firm that fraudsters are claiming to work for has no association with the ‘clone firm’. It is authorised to offer, promote or sell services or products in the UK and its correct details are:

Firm Name: Totemic Limited

Firm Reference Number: 681263

Address: Totemic House Caunt Road Grantham Lincolnshire, NG31 7FZ, UNITED KINGDOM

Telephone: +4 408000094148

Email: halina.briggs@payplan.com